Job Opportunity at Sandvik – Service Manager

Service Manager 

Full Time



  • Continue to manage Field Service and Contracts to ensure all paperwork is completed so that invoices are paid by the clients without delay.
  • Meet Budgeted monthly Customer Service UG Sales.
  • Meet all Budgeted Financial targets for the Customer Service UG department.
  • Meet all other Targets as set by the Segment Customer Service Managers and PLM’s
  • Assist SMC Central Africa Management to meet NWC targets
  • Monitor the Customer Service requirements in Tanzania and other new areas
  • To ensure that the customer service team operates effectively and efficiently and that the sales and profitability targets are achieved.
  • To drive team performance through effective and regular performance management and coaching.
  • Manage, develop and support the customer service team, within a designated area to implement relevant marketing and sales plan.
  • Manage the Maintenance Contracts for Underground Mining.
  • Implement any new Maintenance contracts on time.
  • Monitor and avoid Contract Creep on Underground Contracts
  • Develop training modules as required to address customer needs, and market
  • demands.
  • Overseeing and managing technical training in accordance with the annual training schedule for both internal and external customers.
  • Ensure all areas where SMC Employees are working meet SMC Safety standards and targets
  • Drive the Sandvik “Zero Harm” and “Developing a Culture of Consequence” Program

Your Profile

  • Diploma or Trade qualification with equivalent technical experience
  • 5-10 years’ experience in a business similar role ideally within the construction or mining industry.
  • Minimum 5 years’ experience in a mining / technical or sales environment
  • Knowledge and understanding of Sandvik as well as customers business
  • Intimate knowledge of Sandvik mining products and applications